We have good quality control. We double check the products before sending them out, ensuring they are perfect when leaving our hand.
We do not accept replacement or refund unless there is quality problem in the bag that makes it unusable.
The product must be post-marked no later than 5 days from the day you received it.
The product must be returned unused and in the original condition you received it in, with all original packaging and no signs of wear. Sorry, used products cannot be credited back.
By wearing the product the first time, our refund policy is voided. The product is subject to final inspection before your return is processed.
Please insure the return. We are not responsible for shipping damages.
Buyer pays the shipping fee of returning.
Other solution: Due to our overseas shipping cost, we are more than fair and will honor your request. We put forwards other solutions such as give discount or providing free bag or wallet in the next order.
Please make sure you ask all questions regarding the items before you purchase, we will be more inclined to explain all details regarding the craftsmanship of the bags than providing the bags which are unable to meet clients criterion.
Our top priority is making sure our customers are satisfied. Thank you.
